Terms and Conditions for Fire n Soul Collective

Effective Date: 28 April 2025

Welcome to Fire n Soul Collective. These Terms and Conditions ("Terms") govern your use of our website and eCommerce store. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms.
1. GENERALFire n Soul Collective offers a variety of services and products aimed at promoting personal growth, healing, and community connection. We reserve the right to modify or discontinue our services or products at any time without prior notice.
2. USE OF OUR WEBSITE

You agree to use our website for lawful purposes only.
You must not misuse the website, including introducing viruses, hacking, or attempting unauthorized access.
All content on this site, including text, images, and graphics, is the property of Fire n Soul Collective and protected by intellectual property laws.

3. PRODUCT DESCRIPTIONSWe strive to describe our products as accurately as possible. However, we do not warrant that product descriptions or other content is error-free. If a product offered by Fire n Soul Collective is not as described, your sole remedy is to return it in unused condition.
4. PRICING AND PAYMENT

All prices are listed in [Insert Currency, e.g., AUD] and include any applicable taxes unless otherwise stated.
We reserve the right to change pricing at any time without notice.
Payment is required at the time of purchase and is processed securely through our third-party payment providers.

Return and Refund Policy

We want you to love your purchase from Fire n Soul Collective. If you are not completely satisfied, here’s how we handle returns and refunds:

1. TERMS OF RETURN

Items must be returned within 14 days of the delivery date.
To be eligible for a return, items must be unused, unworn, and in the same condition that you received them, including all original packaging.

2. REASONS FOR RETURN

You can request a return if:

The item is damaged or defective upon arrival
You received the wrong item

Please note: We do not offer returns for change of mind unless required by law.

3. RETURN PROCESS

To initiate a return, please contact us at [Insert Contact Email] with your order number, description of the issue, and any relevant photos.
We will provide instructions for returning your item.
The customer is responsible for return shipping costs unless the item is defective or the wrong item was sent.

4. REFUND PROCESS

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed back to your original method of payment.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

5. NON-RETURNABLE ITEMS

Certain types of items are non-returnable:

Perishable goods (if applicable)
Customised or personalised items
Digital downloads or services already rendered

6. SHIPPING POLICY

We aim to process and dispatch orders within 2–5 business days.

We aim to process and dispatch digital products within 24 hours.
Shipping times vary depending on your location and selected shipping method.

Fire n Soul Collective is not responsible for delays caused by carriers, customs, or other factors beyond our control.

7. LIMITATION OF LIABILITY

Fire n Soul Collective shall not be liable for any indirect, special, incidental, or consequential damages, including lost profits, related to the use of our products, services, or website.

8. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Queensland, Australia, without regard to conflict of law principles.

CONTACT US

For any questions, concerns, returns, or refund requests, please contact us at:

Fire n Soul Collective
Maroochydore, Queensland, Australia
Email: firesoul.com.au

Terms and Conditions

Terms and Conditions for Fire n Soul Collective

Return and Refund Policy

Return and Refund Policy

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