Effective Date: 28 April 2025

At Fire n Soul Collective, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or shop with us online.

1. WHO WE ARE

Fire n Soul Collective is dedicated to creating a nurturing environment that fosters personal growth and community connection. Our holistic approach integrates various healing modalities, ensuring that everyone can find their unique path to well-being.

2. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and payment information when you make a purchase or sign up for services.
   
• Order Information: Details of the products you purchase from our eCommerce shop.
   
• Usage Data: Information about how you interact with our website, such as pages visited, time spent, and other analytical data through cookies and similar technologies.
   

3. HOW WE USE YOUR INFORMATION

We use the information collected to:

• Process and fulfill orders placed through our online shop
   
• Communicate with you about your order status, shipping updates, and customer support inquiries
   
• Send updates about workshops, events, special offers, and other communications (only if you have opted in)
   
• Improve our website, services, and user experience
   
• Comply with legal and regulatory obligations
   

4. SHARING YOUR INFORMATION

We respect your privacy. We do not sell, rent, or share your personal information with third parties, except:

• With service providers who assist in operating our eCommerce platform (e.g., payment processors, shipping providers)
   
• When necessary to fulfill your orders (e.g., sharing your address with delivery companies)
   
• If required by law, regulation, or legal process
   

Please note: Payment information (such as credit card details) is processed securely by our third-party payment processors. We do not store your complete payment information on our servers.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your shopping experience, track order activity, and understand how our website is used. You can control your cookie preferences through your browser settings.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
   
• Object to or restrict certain processing of your data
   
• Withdraw consent for marketing communications at any time
   

To exercise these rights, please contact us at [insert email address].

7. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to read their privacy policies.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the updated policy on this page with a new effective date.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Fire n Soul Collective
Maroochydore, Queensland, Australia
Email: tania@firesoul.com.au